30 Day Money Back Guarantee
We want you to be pleased with every order we send you. Please check your order carefully when it arrives and let us know if anything is not as it should be. Couling Sleep products are eligible for refunds within 30 days of the ship date.
If you believe your order arrived damaged, please contact us for assistance.
We will issue you a return authorization number (RAN #). Please include the RAN number on the outside of the package.
When sending products back, please include all of the contents that were in your order.
Once your return is received, we will send you an email to notify you that we have received your returned product. If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
You will be responsible for paying for your own return shipping costs. Return shipping costs are non-refundable.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refunds will not be authorized on returns that have not received a return authorization number from us.
If you would like to return a product, have any questions or comments, send us an email using the contact form below.
Please include your:
2) Order number
3.) Email address
Please send your return to the address below after receiving your Return Authorization Number (RAN #) from us: